| General ordering questions: |
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| How do I measure? |
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| How do I contact you? |
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| Do you charge for shipping? |
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| Do you ship catalogs or brochures? |
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| Can I return the blinds I purchased? |
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| What methods of payment do you accept? |
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| How long will it take to receive my order? |
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| Do you charge sales tax? |
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| Can I change or cancel my order? |
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| Do you ship outside of the continental U.S.? |
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| When do you charge my credit card? |
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| How secure is my credit card online? |
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| Will I receive an order confirmation? |
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| Do you share any of my personal information? |
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| What if I don't see the product I want? |
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| How can I find out what the product terms mean? |
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| Who is responsible for proper measurements? |
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| What if I measure something incorrectly? |
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| What if my blinds are damaged during shipping? |
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| After the sale: |
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| How do I contact customer service? |
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| What type of product warranty do you have? |
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| How do I check order status? |
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| How do I clean and care for my blinds? |
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| What if one of my blinds breaks? |
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| Before the sale: |
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| Which name brands do you carry? |
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| Which brand or type would be best for me? |
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| Is there a shipping charge for oversized blinds? |
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| Are these first quality? Do you sell any seconds like some other sites? |
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| Difference between inside & outside mount? |
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| Will I be able to install these blinds myself? |
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| What if I can't? Can you recommend someone? |
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| Do you supply all the necessary hardware? |
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| Do you supply install screws and fasteners? |
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| Are the installation instructions included? |
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| How do I contact you? |
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Answer:
Call, email, mail, or fax us any questions. Our professional staff is eager to help you. All contact information is provided on the right side of every page of our site, including this one. |
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| Do you charge for shipping? |
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Answer:
Yes, we will ship packages COD. |
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| Do you ship catalogs or brochures? |
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Answer:
No, sorry. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information. |
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| Can I return the blinds I purchased? |
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Answer:
No, since all products are custom, made-to-order for each customer they cannot be returned except for warranty repairs. Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount. |
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| What methods of payment do you accept? |
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Answer:
We accept MasterCard, Visa, Pay Pal, and personal or company checks. |
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| How long will it take to receive my order? |
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Answer:
Most orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one brand they may arrive on different days depending on the manufacturers' production time and distance from your home or business. We estimated 7-10 business days as a conservative time frame. |
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| Do you charge sales tax? |
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Answer:
Yes, 7.00 %. |
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| Can I change or cancel my order? |
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Answer:
Changes or cancellations can only be made during the first 24 hours and as long as your order has not gone into production. There is a 10% cancellation fee on orders that can be stopped. |
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| Do you ship outside of the continental U.S.? |
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Answer:
Please call for availability and rates. |
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| When do you charge my credit card? |
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Answer:
Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order. |
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| How secure is my credit card online? |
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Answer:
When you place orders all of your information is processed through our secure server. Blindsinahurry.com utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. So it is very safe. |
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| Will I receive an order confirmation? |
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Answer:
Yes, you will receive an email confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your order for accuracy. Remember, orders cannot be cancelled or returned for any reason once production has begun. |
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| Do you share any of my personal information? |
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Answer:
No, we have never and will never share your information with anyone. We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. |
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| What if I don't see the product I wanted? |
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Answer:
We update our Website constantly. If there is a particular product you want but can't find it on our site then please call or email us at the number on the right side of this page. |
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| How can I find out what the product terms mean? |
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Answer:
Blindsinahurry.com incorporates a comprehensive dictionary into the site that highlights terms that have fuller explanations. Just click on the blue underlined links and a small window will pop up with a brief explanation. |
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| Who is responsible for proper measurements? |
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Answer:
You the customer are responsible for your measurements. IMPORTANT: Please take extra time to measure ALL of your windows accurately. Since all of our products are custom made and are not returnable except for warranty repair, it is up to you to provide us with accurate sizes. You can find specific measuring instructions on each product page. Just look for the link titled "How To Measure" next to the product image. Measure EVERY window, and measure them twice to be sure. Sometimes two or three windows in the same room can look identical but could actually be off by as much as 3/4". General measuring instructions are found here.When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes happen. If we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade, both at a discount. We are responsible for the measurements in our local area where the customer pays for our install professional to come out to measure and install. |
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| What if I measure something incorrectly? |
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Answer:
We will do whatever we can to assist you with improperly measured blinds. Sometimes, if the measurement is only slightly off it can be resized at a nominal fee (sometimes free, except for shipping)- this depends entirely on how far off and what type of blind or shade it is. |
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| What if my blinds are damaged during shipping? |
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Answer:
We'll take care of any damage incurred during shipping.IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost. |
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| Which name brands do you carry? |
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Answer:
Hunter Douglas, Levolor, Graber, Springs, Bali , Lafayette , and many more. |
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| Which brand or type would be best for me? |
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Answer:
This depends on a number of factors. For more helpful advice click here or call us. |
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| Is there a shipping charge for oversized blinds? |
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Answer:
Please view our shipping policies here. |
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| Are these first quality? Do you sell seconds? |
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Answer:
We only sell first quality products; never seconds. They are made at the major name brand factories and shipped directly to you. |
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| Difference between inside & outside mount? |
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Answer:
An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices. |
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| Will I be able to install these blinds myself? |
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Answer:
Absolutely. All of the products we sell are easy to install. With the information installation instructions found on our Web site and included along with your order, with a few simple hand tools you should easily be able to install all of the products we carry. |
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| What if I can't? Can you recommend someone? |
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Answer:
If you have a problem installing any of your products give our customer service department a call at the phone number on the right side of this page for guidance. If you don't feel comfortable installing them yourself, then ask our customer service department if they can recommend a third party installation firm to handle it for you. |
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| Do you supply all the necessary hardware? |
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Answer:
All of the necessary hardware including installation brackets are included with your blinds. Sometimes spacer blocks or shims may be needed and would need to be found at your local hardware store.For parts to purchase or other helpful advice click here or call us. |
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| Do you supply install screws and fasteners? |
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Answer:
Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work fine. |
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| Are the installation instructions included? |
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Answer:
The products come with the installation instructions in the box. If you can't find the instructions in the box, look on our Web site for your product and you'll find them there. Or, call our customer service department at the phone number on the right side of this page. |
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| How do I contact customer service? |
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Answer:
All contact information is shown on the right side of all the pages of our site (including this page). |
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| What type of product warranty do you have? |
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Answer:
Specific warranty information is shown on each product page. Just look for the link to the right of the main product image near the top of the page.Manufacturers usually offer Limited Lifetime Warranties on the products. |
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| How do I check order status? |
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Answer:
Call the number on this and every page and we'll check. |
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| How do I clean and care for my blinds? |
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Answer:
Specific care and warranty information is shown on each product page. Just look for the link to the right of the main product image near the top of the page. |
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| What if one of my blinds breaks? |
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Answer:
We're here to help. Just call the number on this page and ask for the Customer Service Department. One of our experienced associates will help you. |
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